Our administrative hours of operation are Monday through Friday, 8:00 a.m. - 4:30 p.m. Emergencies are seen 24 hours a day, 7 days a week. Review our visiting hours and guidelines page for visitor hours.
Telephone Care Program
Monday - Friday, except holidays
8:00 am - 4:00 pm
The Hines Telephone Care Program is a service that will allow you to receive personalized, timely attention for your health concerns by telephone. This service is provided for veterans by a special health care team that can answer your health care questions. Call 708-202-3800. This call connects you with an entire team of people ready to serve you.
The Advice Nurse is a registered nurse who will discuss your health care concerns with you and help you decide how best to handle your question or problem. If you are enrolled in a clinic and have a question about your treatment or a problem before your next appointment, the Advice Nurse will contact your doctor or nurse, if necessary.
If necessary, the Nurse will put you in touch with a Pharmacist who can handle questions or concerns about medicines, such as prescriptions, dosages, side effects, and refills. To contact the pharmacy directly call 708-202-2573. Remember, you can request your prescriptions using My HealtheVet.
The Hines Telephone Care Staff is dedicated to meeting your needs. Please do not hesitate to call if you need assistance.
Schedule an Appointment
To schedule an appointment, please contact us at any of the numbers listed on our appointments page.
If you have a compliment, complaint, or other issue which you believe requires resolution, please contact our Patient Advocate Tom Grego at (708) 202 - 2716. Located in Building 228, Room 1055.
Former Prisoners of War
Our Former Prisoners of War Advocate can provide special assistance to former POWs. Contact Maryam Basmenji, LCSW, at x24905.
Members of the news media should contact our Communications Office at (708) 202 - 5627.
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