Before You Visit
Do You Qualify?
There are many ways that a Veteran may qualify to receive top-notch VA health care at over 1,400 medical centers and clinics across the nation. The VA has highly trained physicians and clinicians that allow the VA to address many specialties. You may also be able to receive assistance with prescription medication. VA health care is portable. Once enrolled, you may receive care at your home facility as well as the nearest VA facility while traveling. If you are a Veteran, and you want low-cost, high-quality health care, please take a moment to see if you qualify.
Determine Your Eligibility
Before receiving services with Edward Hines Jr. VA Hospital, unless you are already enrolled in VA Healthcare,you should first determine your eligibility. Use our eligibility page to make an application for health care benefits. You can submit the form online, or you may print the form and mail it to us at:
Hines VA Hospital
Eligibility
5000 South 5th Ave
Hines, IL 60141
You can also bring the form to the hospital. The Admission and Benefits Office is located on the ground floor right next to the main entrance to our main hospital building, Building 200.
Whether mailing or bringing your application, please include the following items-
- Copy of both sides of your current insurance card including Medicare or Medicaid.
- Copy of your DD214, "Armed Forces Report of Transfer or Discharge".
- "Purple Heart recipients only" a copy of your award letter if "Purple Heart" is not noted on your DD214.
To speak to someone in our eligibility office, please call 708-202-4483. Hines has established a new patient hotline. Call 708-202-8838 and get registered over the phone!
Schedule an Appointment
Eligible veterans should contact the VA Medical Center to schedule an appointment with a primary care provider. Getting an appointment can be done in a number of ways.
Change or Cancel an Appointment
If you have an existing appointment and cannot keep it, let us help you change it. This way, we will be able to see another veteran during that time period. Let us help you reschedule or cancel your appointment.
During Your Stay
Advance Directives
There may come a time when you are unable to decide or tell us what you want. You have the opportunity now to make some decisions ahead of time. Tell us in writing about the kind of care you want if you cannot speak for yourself.
Patient Health Information
We want to assist you in learning more about your condition, how to live a healthy lifestyle, and ways to self-manage your own health. A number of educational resources are available to you at no cost.
Customer Service
A number of programs have been established at this Medical Center to assist you in the event you have a concern or complaint. Let us help you resolve your issue.
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After You Leave
Discharge Process
Now that you've been a patient, you may have some concerns after you leave. Let us help you on the path to recovery.
Billing and Insurance
You may be billed for a number of copayments as a result of your stay or appointment. We can also file claims with your insurance. Learn more about billing and insurance.
Release of Information
The Release of Information Office processes requests for medical records and assists providers with completing forms for patients. Let our staff help you get the information you need.
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