Contact the Edward Hines, Jr. VA Hospital - Edward Hines, Jr. VA Hospital
Attention A T users. To access the menus on this page please perform the following steps. 1. Please switch auto forms mode to off. 2. Hit enter to expand a main menu option (Health, Benefits, etc). 3. To enter and activate the submenu links, hit the down arrow. You will now be able to tab or arrow up or down through the submenu options to access/activate the submenu links.

Edward Hines, Jr. VA Hospital


Contact the Edward Hines, Jr. VA Hospital

Edward Hines, Jr. VA Hospital offers a variety of health services to meet the needs of our nation's Veterans. For additional contact information you may also view our phone directory or A to Z List of Services. For Telecommunications Device for the Deaf (TDD) services, Dial 711.

Our administrative hours of operation are Monday through Friday, 8:00 a.m. - 4:30 p.m. Emergencies are seen 24 hours a day, 7 days a week. Review our visiting hours and guidelines page for visitor hours.

Telephone Care Program

Monday - Friday, except holidays
8:00 am - 4:00 pm

The Hines Telephone Care Program is a service that will allow you to receive personalized, timely attention for your health concerns by telephone. This service is provided for veterans by a special health care team that can answer your health care questions. Call 708-202-3800. This call connects you with an entire team of people ready to serve you.

Advice Nurse

The Advice Nurse is a registered nurse who will discuss your health care concerns with you and help you decide how best to handle your question or problem. If you are enrolled in a clinic and have a question about your treatment or a problem before your next appointment, the Advice Nurse will contact your doctor or nurse, if necessary.

Advice Pharmacist

If necessary, the Nurse will put you in touch with a Pharmacist who can handle questions or concerns about medicines, such as prescriptions, dosages, side effects, and refills. To contact the pharmacy directly call 708-202-2573.  Remember, you can request your prescriptions using My HealtheVet.

The Hines Telephone Care Staff is dedicated to meeting your needs.  Please do not hesitate to call if you need assistance.

Schedule an Appointment

To schedule an appointment, please contact us at any of the numbers listed on our appointments page.

Patient Representative

If you have a compliment, complaint, or other issue which you believe requires resolution, please contact one of our Patient Advocates at (708) 202 - 2716. Located in Building 228, Room 1055.

Former Prisoners of War

Our Former Prisoners of War Advocate can provide special assistance to former POWs. Contact Maryam Basmenji, LCSW, at x24905.

News Media

Members of the news media should contact Public Affairs at (708) 202-5627.

Web Master

To report problems with this website, please contact the webmaster.